The State Duma changed the procedure for working with mass appeals of citizens

Kommersant: the State Duma approved a new procedure for handling mass appeals from citizens s0.rbk.ru/v6_top_pics/resized/673xH/media/img/0/36/756605163868360.webp 673w” type=”image/webp” media=”(max-width: 320px) and (-webkit-min-device -pixel-ratio: 2), (max-width: 320px) and (min-resolution: 192dpi)” >

The State Duma approved a new the procedure for considering citizens' appeals, Kommersant reports; with a link to the relevant document.

According to the newspaper, back in August the document was approved by State Duma Speaker Vyacheslav Volodin. It is dedicated to organizing a personal reception of citizens and considering individual and collective appeals received in writing or orally, as well as in the form of an electronic document.

In particular, the concept of “mass appeals” is introduced: now written appeals on the same issue from different citizens or associations of citizens are registered under one number and sent to committees or commissions that prepare a draft response for sending to citizens and posting on the State Duma website.

Until now, the deputies and their assistants had inconvenience when they had to register each written appeal separately. And there were sometimes a lot of such people, as the source of the newspaper in the State Duma explains, for example, on issues related to the regulation of the use of QR codes during the COVID-19 pandemic.

The rules stipulate that citizens' appeals are considered within 30 days, but deputies or employees of the apparatus have the right to extend this period by 30 days. Duration of reception of one citizen — no more than 30 minutes. A deputy has the right to refuse a personal reception if he is not a voter from his region.

In addition, deputies and civil servants can decide on the groundlessness of the next appeal and stop correspondence with a citizen or organization if the letter contains a question to which they have repeatedly been given answers on the merits, and no new arguments or circumstances are given. Appeals addressed to “all deputies of the State Duma”, without indicating their names, “may be transferred to factions.” If the letter contains obscene or offensive language, threats to the life, health and property of deputies, the Duma Department for Work with Citizens' Appeals may leave it unanswered on the merits.

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Reviews of applications for each month are published on the Duma's website. So, in June (for July there are no data yet), the Duma received over 30 thousand appeals, including about 26 thousand through the Internet reception, almost 3 thousand were delivered personally, and 1.3 thousand — mail. Most of the appeals were received by the deputies from “United Russia”— 65.7%. Communists received 13.9% of appeals, SRZP— 9.7%, and “New People” (NL) with 5.4% bypassed the Liberal Democratic Party with 4.6%. The main topic of appeals to the Duma was the social sphere. The factions accepted 171 citizens, while 60% — SRHR.

This year, the most requests were received in March— 50 thousand, many of them related to the topic “defense, security, legality”; (9.6%). The Duma's website also publishes the committees' responses to numerous appeals from citizens on a particular issue. For example, the Defense Committee explained the reasons for conducting a special operation in Ukraine: “The Russian Federation is not at war with the fraternal people of Ukraine. Our adversary in the special military operation conducted by the Armed Forces of the Russian Federation is aggressive neo-Nazism, diligently nurtured by the Kyiv leadership. The tasks of the Armed Forces of the Russian Federation are the denazification and demilitarization of Ukraine, as well as preventing the transformation of Ukraine into a nuclear power and, as a result, the protection of state interests and sovereignty of the Russian Federation.

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